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Answers to frequently asked questions (FAQ)

Account questions

I would like to receive the latest special offers by e-mail. How do I subscribe?

To receive the newsletters containing the latest special offers of your favorite stores, it is necessary to create your Kimbino account and to select the stores you want to be informed about.

How do I register?

Registration is very simple and fast:

  • Just click on "Registration" (upper right corner)
  • Enter your e-mail address and your password
  • If you want to receive information about the latest special offers, click on "I would like to receive the newsletter and the special offers"
  • Click on "Create Account" and that’s it :)

You can also fill in some additional data for us to be able to customize the leaflet offer and the discounts to your needs. You can also register using your Facebook account after clicking on "Register with Facebook".

Is the registration for free?

Yes, both the registration and the newsletters sent to your e-mail are for free.

I have created an account but I do not receive any leaflets to my e-mail.

Please check whether you have selected the shops you want to subscribe to - you need to have the store(es) added to MY FAVORITES (heart symbol). It is also possible that there are no new leaflets of your favorite shop(s) available at the moment. Check your “spam” or "promotions", the leaflets and specials offers might be in those folders.

What should I do if I have lost or forgotten my password?

If you forget or lose your password, just click on "Forgotten password" (below the ” Log in with Facebook” icon). The e-mail for reseting your password will be sent to your e-mail. Check your e-mail for further instructions.

Can I change my e-mail address upon registration?

No, it is not possible to change your email address. If you want to use a new e-mail address, it is necessary to create a new account again.

How can I log out or unsubscribe from newsletters?

To log out, click on "My Account" and then "Log Out".

If you want to unsubscribe from newsletters, you can do so by clicking on the link at the bottom of each newsletter.

Leaflets, discounts and special offers

How can I get more details about the discounts, special offers and products in the leaflets?

Kimbino is not responsible for the content of the leaflets and we do not have any further information on the products and discounts at our disposal. For more information, it is recommended that you visit the official webpage of the store.

It is possible to shop via Kimbino?

No, it is not possible to purchase anything on our websites. Kimbino mainly serves as a browser of the latest leaflets from different stores, as an inspiration before doing your shopping and as a tool for following the latest discounts of the shops.

It is possible to download leaflets from Kimbino in PDF format?

No, leaflets available on Kimbino cannot be downloaded and viewed in PDF format.

Can I get a printed leaflet into my mail box via Kimbino?

No, Kimbino is not responsible for the printing and the distribution of leaflets. This service is provided by individual stores themselves. Kimbino tries to protect the environment and therefore provides a greener, faster and more comfortable way of browsing leaflets - online leaflets available at any time and anywhere.

The app

How can I download Kimbino app?

Kimbino app is available on Google Play. You can download it by clicking here.

I am staying in a country where the application is available but it is not possible for me to install it. Why?

Please check the region settings in your Google account. If Kimbino app is not allowed in the country you entered when creating your Google account, it may limit your access to the installation, regardless of the country you're currently staying in.

How can I log into Kimbino?

After installing and opening the Kimbino app, click on the "gearwheel" (on the right).

  • If your e-mail address is already registered with Kimbino (via Kimbino web page or Kimbino APP), all you have to do is to click on "Log in"
  • If you do not have a Kimbino account, then click on "Create Account", enter your e-mail address and your password and start to enjoy the benefits of our Kimbino network :)

Is my application sign-in valid only in the app?

Upon registration with Kimbino through the application, you can log into your account using the same e-mail address and the same password through our Kimbino web page. There is no need to register again if you want to log in through our Kimbino webpage. Your data is automatically synchronized.

I would like to receive information about the latest leaflets the moment they are uploaded. Is it possible to set this?

Yes, you can turn on notifications and never miss out on any discount of your favorite store.

Is it possible to browse the leaflets of another countries?

Yes, click on "Information" (gearwheel - upper right corner), "Location settings" and select the country whose leaflets you are interested in.

Is the application also available for iOS?

The application is currently only available for smart phones using Android as the operating system. To browse the leaflets without any limitation regarding the operating system, please visit our website www.kimbino.com.